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Help Desk Technician

Our Help Desk Technicians are the best of the best.  Each day we have the privilege of putting smiles on the faces of hundreds of clients.  Help Desk Technicians help our clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear.  The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 50 local small and mid-sized businesses.

Please note: we are not a recruiter or placement service.  This is a full time, salaried technical position working for Connections for Business.

Responsibilities

  • Provide fast and friendly remote technical support to our clients
  • Support Microsoft Windows and Apple MacOS desktop technologies
  • Consult with clients and offer guidance on technology use and best practices
  • Responsible for detailed documentation and follow-up with clients
  • Communicate the need for escalation promptly
  • Typical Week: 85% help desk, 10% server/network support, 5% training/meetings

What’s In It for You?

  • Competitive salary plus semi-annual performance bonus opportunities
  • Health benefits, optional Dental and Vision benefits
  • ​401K retirement plan with 3% company match
  • Paid vacations and holidays
  • Mileage reimbursement
  • Super cool technology – multiple client environments, virtual lab, never a dull technology day
  • Connections has been rated by its employees as a “Best Place to Work” and has a strong culture and exceptional core values

Qualifications

  • Bachelor’s Degree, business related field preferred, or equivalent experience
  • Minimum of 3 years experience working in a 50+ user Windows desktop/server environment
  • Well-rounded Microsoft desktop technology experience and user support
  • Experience supporting the following: Expert Windows 7/10.  Windows Server 2012, Active Directory and common network protocols
  • Valid driver’s license and insurance with reliable transportation.  This position will require infrequent local travel
  • Drug-free
  • Flexibility to accommodate occasional after-hours and weekend client requests 
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